Subject: FW: Tech Support Candidate - Ajay Saxena
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 26 Nov 2020 09:00:12 +0000

Check for swagtron

From: Ajay Saxena <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 26 November 2020 at 10:41 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ajay Saxena

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ajay Saxena
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8587032757
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Chatterpur
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     Helios education        It executives   31/10/2017      24000
Previous Employer 2     Sonotel Hotel and Resort India Pvt Ltd  IT administrator        30/06/2016      15000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will troubleshoot the error with below steps:

Step 1 : Go the CMD prompt and type ipconfig /all and then press enter.

Step 2 : Ping with the local IP address.

Step 3:  I will check that Lan cable is connected properly with the laptop or CPU. Or If user is connected through Wi-Fi then I will restart the router and try to connect again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1: Turn on Speaker Bluetooth
Step 2: Go the setting option in mobile phone
Step 3: touch or go to the Bluetooth option
Step 4: Turn on Bluetooth and search speaker Bluetooth name on mobile and select it, now your speaker  is connected with speaker
What according to you makes you a good candidate for customer service or technical support job? I have a 4 years of experience in technical support, I have troubleshoot resolved  many issues of customers so I am a perfect candidate to fit this job.
On a scale of 1 - 5 please rate your fluency in spoken English  3