Subject: FW: Tech Support Candidate - Anubhav Tiwari
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 26 Nov 2020 08:54:39 +0000

No

From: Anubhav Tiwari <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 26 November 2020 at 11:02 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Anubhav Tiwari

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Anubhav Tiwari
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9685927513
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wipro ltd       DL2     Aug 2019 to till now    19300
Previous Employer 1     Hi-tech infovision Pvt Ltd      L1      apr to July 2019        13700
Previous Employer 2     Future focus    L1      Dec 2018 to march 2019  13700
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Let me start with system  network connection once network connection fine then we have to check proxy and firewall . And clear cache & browser history and then check it will be working fine. If there error persist then we will check that  browser add in exception list or not even we  have  work on domail laptop . It there must be insured that website add in exception list or not . If  that not added then we need to add to add given site in exception list and then policy and then check .  I am dam sure it should be accessable and will able to access websites.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Enable the bluetooth mode
Will try to contact with mobile phone
Once bluetooth  device showing in device list the pare it and then connect it.
What according to you makes you a good candidate for customer service or technical support job? There should be good communication skill and have good knowledge of that field.
On a scale of 1 - 5 please rate your fluency in spoken English  3