Subject: FW: German Language Test - Bikram Barik
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 26 Nov 2020 08:49:08 +0000

Check for swagtron

From: Bikram Barik <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 26 November 2020 at 12:36 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: German Language Test - Bikram Barik

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Bikram Barik    /  (91) 8249903919    / [email-masked]<mailto:[email-masked]>
Whats your first language       German
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi Ma'am,

Thanks for reaching out. I'm so sorry, I definitely understand your concern.

I'm so sorry your product hasn't arrived yet. While we strive to get our customers their products as quickly as possible. Please give it few more days and notify us if it doesn't arrive. In the meantime, we will be doing everything on our end to locate your package.
Thank you
Customer support executive
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello ma'am,

First of all, please accept my sincerest aplogies for the delivery of incorrect shipment of your product. We started a formal inquiry in this regard and discovered that the error happened at one of our fulfilment center and wrong order was recorded in your name. As you are an old customer of our company and we are happy to have been able to serve your satisfactorily earlier. So we decided to provide you the order product at only half the price and refund half of your payment

Thank you
Customer support executive
Babyshop Team