Subject: Fwd: Tech Support Candidate - Munna Verma
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Thu, 26 Nov 2020 08:38:34 +0000

All copied, check for swagtron, else no

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Begin forwarded message:

From: Munna Verma <[email-masked]>
Date: 26 November 2020 at 13:14:23 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Munna Verma
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Munna Verma
E-mail  [email-masked]
Phone Number    (91) 7307104347
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Noida sec 1
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) SQL SERVER/BIZTALK SERVER
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Corporate Infotech Pvt.ltd      Senior Technical support engineer       till now        26 k
Previous Employer 1     CCS COMPUTERS PVT.LTD   Network support engineer        10 june 2019    15 k
Previous Employer 2     Green Infosoft Pvt.ltd  Desktop support engineer        20 feb 2017     12 k
In your past experience you have (select all that applies)      Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1 Restart My Device
2 Make Sure the Internet Connection Works
3Check if the Website is Down for Everybody or Just Me
4 Ethernet problem
5 wifi problems
6 browser problem etc.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1 Swipe down from the top of the screen.
2 Touch and hold Bluetooth .
3 Tap Pair new device. If you don't find Pair new
  device, check under "Available devices" or tap
  More. Refresh.
4 Tap the name of the Bluetooth device you want
  to pair with your device.
5  Follow any on-screen instructions.
What according to you makes you a good candidate for customer service or technical support job? The good candidate usually embraces the opportunity to try new ways of doing things. Resolve: Willingness to work for the intrinsic benefit of work and its ability to enhance character. ... The good candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it
On a scale of 1 - 5 please rate your fluency in spoken English  5