Subject: Tech Support Candidate - Hariom Sharma Hariom
From: Hariom Sharma Hariom <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 03:25:37 -0500

| | Tech Support Test

Name | Hariom Sharma Hariom
E-mail | [email-masked]
Phone Number | (+91) 9560116030
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Garima Garden, Sahibabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Impact infotech pvt. Ltd. | IT helpdesk engineer | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check that the network connection Or it's speed is fine Or not to process my request in browser then i will check with add the site URL in my browser's trusted sites list if it's also not working then I will deleted the all cookies and history of my browser and reset the same. After the reset I will give a restart to my browser and checked the same
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly enable the Bluetooth in your mobile and speaker as well after that just find out the name of your speaker and connect the same
What according to you makes you a good candidate for customer service or technical support job? | I have 3 years experience in same roles. I am currently handling all over  the North region. Where their are 6 Non RE sites and Two RE sites. So i have quite enough knowledge to handle the users over Audio calls, Video calls on remote as well as thought email.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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