Subject: Dutch Language Test - RAGHU ARORA
From: RAGHU ARORA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 02:48:54 -0500

| | Foreign Language Screening Test

Name | RAGHU ARORA    /  (0124) 9873159446    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

"Dear [First Name],
I'm so sorry your order hasn't arrived .I know how frustrating this must be.

I've tracked the package via[carrier],and currently it's currently listed as"[status]".If you'd like to check on its progress, here's the  link you can use:[link]

Please  contact me directly if your order hasn't arrived within [time frame].In the meantime ,I will do everything I can to locate your package.

Once again,[First name],I sincerely apologize for the inconvenience.

Sincerely,

[Agent First name]

[Email/direct phone]

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear[First Name]
I'm sorry you had such an unpleasant encounter with one of our associates earlier. We try to make our customer's shopping experience easy and enjoyable ,and we hold our website to a very high standard. In this case, we clearly fell short. I'm sorry we mixed p our order .I know a mistake like this can be upsetting, especially at this time of year.
I 've doubt checked our original order, and correct item should arrive with in 2-3 working days via[carrier](tracking number[#].If you'd like to track the package ,here's the link you can use:[link]

I'll  follow up with you after 2 working days to make sure you received the correct items. If you have any questions in the meantime, feel free to contact me directly.

we do have one small favor to ask. Could you please the unwanted items within the next[#] days? There should be an adhesive prepaid return label inside the box. If not, just click this link, print the form , and attach it to the box. You can drop the box off to any [carrier] location(click here to find the one nearest you].
Once again ,[First name] ,I sincerely apologize for the inconvenience.
Sincerely,
[Agent First Name]
[Email/direct phone]

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