Subject: Tech Support Candidate - Munna Verma
From: Munna Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 02:44:17 -0500

| | Tech Support Test

Name | Munna Verma
E-mail | [email-masked]
Phone Number | (91) 7307104347
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sec 1
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | SQL SERVER/BIZTALK SERVER

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Corporate Infotech Pvt.ltd | Senior Technical support engineer | till now | 26 k
Previous Employer 1 | CCS COMPUTERS PVT.LTD | Network support engineer | 10 june 2019 | 15 k
Previous Employer 2 | Green Infosoft Pvt.ltd | Desktop support engineer | 20 feb 2017 | 12 k

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device
2 Make Sure the Internet Connection Works
3Check if the Website is Down for Everybody or Just Me
4 Ethernet problem
5 wifi problems
6 browser problem etc.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Swipe down from the top of the screen.
2 Touch and hold Bluetooth .
3 Tap Pair new device. If you don't find Pair new
device, check under "Available devices" or tap
More. Refresh.
4 Tap the name of the Bluetooth device you want
to pair with your device.
5  Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | The good candidate usually embraces the opportunity to try new ways of doing things. Resolve: Willingness to work for the intrinsic benefit of work and its ability to enhance character. ... The good candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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