Subject: Tech Support Candidate - Shaik mohammed karimulla Shaik
From: Shaik mohammed karimulla Shaik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 01:14:34 -0500

| | Tech Support Test

Name | Shaik mohammed karimulla Shaik
E-mail | [email-masked]
Phone Number | (+91) 9710912152
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dxc technology | Technical support Engineer | Dec-4-2020 | 35000
Previous Employer 1 | Concentrix | Technical | 31-12-2018 | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the type of error message whether it is certificate error or 404 not found or warning which gives you option to proceed with site.

2. If it is an certification error please provide an certification to proceed further.

3. If it is an 404 error code, please clear cache and cookies and try again in same browser

4. If it is not working please try again in different browser.

5. If it still no working please check your network connection ,else if  everything is  working other than this site there is no network issue and issue is with webpage

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on bluetooth device
2. Turn on bluetooth on mobile and search for the device name.
3. Click on device name to start authentication to connect
4. It will request for approval to pair. Once approval is proceeded it will connect to the device

What according to you makes you a good candidate for customer service or technical support job? | I can think in customers perspective and resolve the issue as soon as possible because one who thinks in the place of a customer who is facing issue will understand the issue clearly and guide the user appropriately.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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