Subject: Fwd: Tech Support Candidate - Aayushi Kumari
From: HR Livesalesman <[email-masked]>
To: deeksha
Date: Wed, 25 Nov 2020 23:12:43 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 Nov, 2020, at 15:17, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Aayushi Kumari 
E-mail 	[email-masked] 
Phone Number 	(110092) 9354950893 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Laxmi Nagar 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Wipro 	Technical support engineer 		18.5 k 
Previous Employer 1 	Accenture 	It operation 	02.01.2020 	17.5 k 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I will check the WiFi settings, whether connected with internet or not. 
2. I will connect the WiFi again or else will reconfigure the WiFi so that signal can penetrate. 
3. I will also check in network settings, will check for any proxy connected or not. 
4. I will also delete the temporary files by opening Google browser by pressing (ctrl + alt + del). 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Open the WiFi settings in the phone. 
2. Then we have to pair the Bluetooth speaker with our phone. 
3. It will get connected. 
What according to you makes you a good candidate for customer service or technical support job? 	I have the potential to resolve the technical problems and queries with trouble shooting and also can grab things easily. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5