Subject: Tech Support Candidate - Suman Kumar
From: Suman Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 00:39:00 -0500

| | Tech Support Test

Name | Suman Kumar
E-mail | [email-masked]
Phone Number | (91) 8437685156
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 59
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Cogent e servicee | CCE | Aug 2020 | 25k
Previous Employer 2 | iEnergizer | CCE | July 2019 | 22k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will close the tab and will reopen it. If still not working then you can use flight mode or you can reboot your phone. These are the basic troubleshooting steps..
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Bluetooth, find the device and connect with the same.
What according to you makes you a good candidate for customer service or technical support job? | I have the relevant experience of 1.8 months. I know how to interact with cust and how can we convenes the cust. I have good verbal and written comm skills
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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