Subject: Tech Support Candidate - Ujjwal Dubey
From: Ujjwal Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 00:17:02 -0500

Tech Support
Test

Name

Ujjwal
Dubey

E-mail

[email-masked]

Phone Number

(91) 8770336970

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

bhopal

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

GA Digital

Technical support

20000

Previous
Employer 1

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1-restart my device.

2-check internet connection.

3-check the website is down for everyone or only for me

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1-go to
settings

2-tap the bluetooth option

3-turn on bluetooth

4-bluetooth device shown in your mobile

5-if the device does not show then you have to start pairing

6-then the device is shown in your moble

7-after selecting the device you are connected with bluetooth

What
according to you makes you a good candidate for customer service or technical
support job?

Its all about your attitude in addition to your
academic qualification, like you should be soft spoken, good listener, problem
solver, helpful, team builder and know how to engage the people
well

On a scale of 1 - 5 please rate your fluency in spoken
English

3