Subject: Tech Support Candidate - Jaywant Singh
From: Jaywant Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 17:42:12 -0500

Tech Support
Test

Name

Jaywant
Singh

E-mail

[email-masked]

Phone Number

(110080) 9899701537

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

South  delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Panasonic

It engineer

July 2020

24

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First of
all check the internet  working or not. 2 deleted  history. 3 reset the
network  adapter 4 check  ip address.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1 go to
setting 3 select bluetooth  option and open  it pear new devices  there will
show bluetooth  speaker 4 pear it noe ita will work

What according to
you makes you a good candidate for customer service or technical support
job?

First of all know the issue which customer  getting. Resolved
it  polite behavior. Should have  good attitude

On a scale of 1 - 5
please rate your fluency in spoken English

4