Subject: Tech Support Candidate - Virender Singh
From: Virender Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 15:18:50 -0500

| | Tech Support Test

Name | Virender Singh
E-mail | [email-masked]
Phone Number | (+91) 9953782729
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kalkaji
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cinepolis india | Associate | | 17000
Previous Employer 1 | Digicommerce LLP | Senior executive | May 2018 | 12000
Previous Employer 2 | Devcreation | Desktop support Engineer L1 | July 2017 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check my internet connection is active or not.
Second i will ping with my Default getway IP address (if known) for communication check purpose. And restart my Router if needed.
After that i will clear all history and cookies from my browser.
If my problem is still not solve after these exercises then i will contact my ISP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Will press pairing button on my bluetooth speaker and after that i will search device in my bluetooth
search directory and then select the desired bluetooth device.

What according to you makes you a good candidate for customer service or technical support job? | Good knowledge and well mannered with good tones.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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