Subject: Tech Support Candidate - Neeraj NA
From: Neeraj NA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 12:45:57 -0500

| | Tech Support Test

Name | Neeraj NA
E-mail | [email-masked]
Phone Number | (110086) 9555013929
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Technology | Remote Support engineer | 2 moths after resignation | 26
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the error massage,
2. Will check access if it was working earlier or not.
3. If all access are placed will check to try in recommended browser.
4.will try with reseting browser to default.
5. Will follow the SOP / browser step if we have any for troubleshoot the problem.
6 . If problem still persist will check with network team after  proving the all ping , telnet and tracert details and required port details..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.click on Bluetooth button to power on Bluetooth speaker's bluetooth for connection.
2. Will open the Bluetooth in mobile phone.
3. Will pair both Bluetooth for connection.
4 after connection mobile sound will be available on speaker.

What according to you makes you a good candidate for customer service or technical support job? | Fluent English, good previous experience,  analytical thinking to resolved queries/ incidents,
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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