Subject: Tech Support Candidate - Manoj Kumar
From: Manoj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 11:43:23 -0500

| | Tech Support Test

Name | Manoj Kumar
E-mail | [email-masked]
Phone Number | (91) 9050906434
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Karnal (Haryana)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
IT OPERATION & HELPDESK

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Alethe Consulting | System Administrator | 8 Nov 2019 | 42000
Previous Employer 2 | ITCons eSolution | System Administrator | 16 March 2017 | 32000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Restart my device. Many basic problems can be solved simply by restarting my device. Make Sure the Internet Connection is Works. I Open internet browser. Check if the Website is Down for Everybody or Just Me. It's a good idea to test if the site you're trying to access is down for everyone, or just you.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings. Tap the Bluetooth option. Turn on Bluetooth. A list of available devices will appear. If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it. On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!
What according to you makes you a good candidate for customer service or technical support job? | My strengths should be skills that can be supported through experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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