Subject: Tech Support Candidate - Mayur naik Mayur
From: Mayur naik Mayur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 11:41:46 -0500

| | Tech Support Test

Name | Mayur naik Mayur
E-mail | [email-masked]
Phone Number | (91) 9730810475
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
VIP support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Imsi staffing private.ltd | TL | NA | 20000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-need to check is machine taking IP or not If ip is taken the. Need to check DNS
2-need to check is there any proxy configured on machine
3-need to check machine Is there any compliance tool configured on machine like bluecote (Internet site filtering application.
I will check as per above parameters
to troubleshooting this issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enabled Bluetooth on both device  , click on pair option once you see the Bluetooth device on your mobile
Select connect button now you can see your device has been connected

What according to you makes you a good candidate for customer service or technical support job? | I always prefer to go route case and fix the issue from their
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |