Subject: Tech Support Candidate - Rishav kumar solanki Rishav
From: Rishav kumar solanki Rishav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 10:46:09 -0500

| | Tech Support Test

Name | Rishav kumar solanki Rishav
E-mail | [email-masked]
Phone Number | (+91) 8950211527
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Palam, Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Software, O365, OUTLOOK

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indigo Airline | Executive IT | - | 24000
Previous Employer 1 | Microland | Sr.eng | Jan2019 | 18000
Previous Employer 2 | CMS IT services | Consulatant | Aug2018 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-First of all checked wheter the URL is accessable over office internet/user machine or not.
-check Internet settings.
-check proxy setting.
-check in other browser.
-check with ping and tracert.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth.
Pair the both devices.

What according to you makes you a good candidate for customer service or technical support job?

-Good listener.
- Technical knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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