Subject: Tech Support Candidate - Pintoo Singh
From: Pintoo Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 10:28:51 -0500

| | Tech Support Test

Name | Pintoo Singh
E-mail | [email-masked]
Phone Number | (121004) 8076327242
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Non technical customer support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Varite | Technical recruiter | March 2020 | 38000
Previous Employer 1 | Intarvo | Customer support executive | August 2015 | 15000
Previous Employer 2 | Intarvo | Service desk | Oct 2013 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I have checked network connection.
If problem same then I have checked website link its correct or not.
If link is correct then I can check with other internet explorer like IE, Mozilla Firefox, Google Chrome etc

After done above steps will check whether any maintenance activities going on or any back-end issue from website

This is first level trouble shooting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly on speaker
Then on Bluetooth in my mobile
Scan available device to connect through Bluetooth.
After finding device will connect.
You can enjoy and play audio and video songs now.

What according to you makes you a good candidate for customer service or technical support job? | If you can able to answer of all questions or queries of customers and resolve their issues with proper escalation matrix and make happy to customers then you are a good customer service and technical support executive
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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