Subject: German Language Test - Kumari Rashmi
From: Kumari Rashmi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 10:09:37 -0500

| | Foreign Language Screening Test

Name | Kumari Rashmi    /  (91) 7355174578    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi customer name,

Apologies for the inconvenience. I'll connect with the courier team and check the status. I will try my best to deliver your order before the deadline.and sorry for inappropriate behaviour.
Would be great if you wait some time, as I need to check. Appreciate your patience.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi customer name

Sorry for the inappropriate behaviour. I will check in the backend regarding the colour you order and the colour delivered to you and come to a conclusion. Appreciate your patience.
Thank you

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