Subject: Tech Support Candidate - Ashish Agarwal
From: Ashish Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 09:42:38 -0500

Tech Support
Test

Name

Ashish
Agarwal

E-mail

[email-masked]

Phone Number

(91) 9718395700

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Sirionlabs

Executive Analyst

37000

Previous
Employer 1

Paytm

Associate

09-Aug-2018

22000

Previous
Employer 2

Globallogic

Associate Analyst

11-May-2018

18000

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

There are several reasons that the site is not
opening.

First ask the user about the internet connectivity.

Then will ask user to open ths google.com and see if the page is opening.

If this doesn't happens then the issue is with internet.

Then ask the user to check the connectivity of the internet cable or with the
device.

ask the user to restart the system and then again check to open the website.

again if the site is not opening then check that the particular site is down or
not.

For checking that particular site is down we can choose isup.me and enter the
name of the site then it will show the status that the site os down or not.

if the site is down then ask the user to wait for sometime and then try
again.

Ask the user if he is satisfied with the solution provided or if any other help
the user requires. If yes then try to resolve that as well otherwise wishes the
user and stops the call.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First, ask
the user that the mobile user is using is Android or IOS.

If it is IOS then ask the user to

1.Place the Bluetooth device in pairing mode.

On the iPhone, open the Settings app.

Select Bluetooth.

2.Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch
is green, Bluetooth is enabled, and nothing needs to be changed. If not, select
the toggle to turn on Bluetooth.

3.Scroll down to Other Devices and look for the Bluetooth speaker on the list.
Be patient, as it may take a moment to show up.

4.When the speaker appears, select the device name to connect. It takes a few
seconds for the two devices to pair. When done, the status updates to Connected
on the screen.

For android

1.Open the Settings app.

2.Navigate to Connected devices, and turn on the Bluetooth toggle switch, if
it's not enabled.

3.Select Bluetooth to view the options.

4.Select Pair new device to place the Bluetooth device in pairing mode.

5.Look for the Bluetooth speaker's name on the list. Be patient as it may take a
moment to show up.

6.Select the speaker's name to connect to it. It takes a few seconds for the
devices to pair. When done, the screen shows that the speaker is
connected.

What according to you makes you a good candidate
for customer service or technical support job?

I have
good experience in the technical support domain and has dealt with all types of
the customer so with this experience, I can work in a professional manner and
can deliver the best of my knowledge also I can promote the company's products
and services in a positive manner that can make the reputation of the
company.

On a scale of 1 - 5 please rate your fluency in spoken
English

5