Subject: Tech Support Candidate - Vishal Arora
From: Vishal Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 08:58:05 -0500

| | Tech Support Test

Name | Vishal Arora
E-mail | [email-masked]
Phone Number | (+91) 7404260173
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohtak
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sequel One Solutions pvt ltd | Associate Engineer | | 15000
Previous Employer 1 | Seasons impex pvt ltd | Software support engineer | | 20000
Previous Employer 2 | IT cons pvt ltd | Associate Engineer | | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check my internet connection first, after I ping the site, after I Check my pc firewall is on off after clear the cookies ND history as well, after that I will add the URL is safe mood..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.) On both Bluetooth devices.
2.) go to phone settings
3.) go to Bluetooth settings in phone
4.) search near Bluetooth near me
5.) if available after search then click on pairing

What according to you makes you a good candidate for customer service or technical support job?

1.)I love to help customers through varies channel via email, calling, as well as incident tickets to resolve his issues first,
2.)have the ability to listen ND resolve problems
3.) have patience and understanding with customers.
4.)Be able to resolve issues fast and urgency.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |