Subject: Tech Support Candidate - Pawan Kumar
From: Pawan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 08:51:48 -0500

Tech Support
Test

Name

Pawan
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9205498740

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Gurgaon

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

N/A

Previous Employer 1

Tonguestunfoodpvt.ltd.

Helpdesk
executive

31/03/19

16000

Previous Employer 2

Zomato (Spectrum talent
managementpvt.ltd.)

Helpdesk Executive

01/06/2020

18300

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I'll take below mentioned steps as a computer
user-

1st step- I'll check internet connection firstly if it isn't connected then I'll
take urgent steps to get it connected with PC.(I'll check router if it is
blinking Red then there is the problem with internet distributed company but
I'll also press router on-off switch after press that I'll see the blinking
light again if lights are blinking green then my network problem will be
resolved otherwise I will raise complain  to internet distributer.)

2nd step- I'll try to reconnect my computer to internet through control
panel.

3rd step- I'll restart my computer system via this problem can be resolved.

4th step- I'll troubleshoot my computer through this step many numbers of
computer problems get resolved.

5th step- There can be traffic on NDTV's website , I'll open the website again
via this website can be resolved.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1st step-
I'll switch on the Bluetooth speaker.

2nd step- I'll switch on the Bluetooth of mobile phone and  do search of
Bluetooth devices if it's (Bluetooth speaker)name will show on mobile device I
will connected it and now music can be played through Bluetooth
speaker.

What according to you makes you a good candidate
for customer service or technical support job?

According
to me below are some steps which makes   a professional customer service
executive-

1- Customer service executive should have company products knowledge so that he
or she can effectively communicate with clients.

2- He should work according to company's SOP.

3- His voice should be clear and effective.

On a scale of 1 - 5 please rate your fluency in spoken
English

3