Subject: Tech Support Candidate - Trilok Singh
From: Trilok Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 08:23:55 -0500

| | Tech Support Test

Name | Trilok Singh
E-mail | [email-masked]
Phone Number | (110043) 9873037131
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shyam vihar  phase I
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cache technology | Engineer | | 6000/-
Previous Employer 1 | 3i infotech | Engineer | | 8000/-
Previous Employer 2 | Infoservices | Senior technical support Engineer | | 12000/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check the error to open  in the network side .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Start the bluetooth speaker and mobile phone bluetooth and searching the speaker name in the mobile than find and connect the speaker and play to anything
What according to you makes you a good candidate for customer service or technical support job? | Technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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