Subject: Tech Support Candidate - Dheeraj Sharma
From: Dheeraj Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 08:16:30 -0500

| | Tech Support Test

Name | Dheeraj Sharma
E-mail | [email-masked]
Phone Number | (91) 9540511593
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tally Solutions | ODE | 20oct | 25000
Previous Employer 1 | OPPO | OSR | 10Aug |
Previous Employer 2 | Reliance Jio | Sales associate | 7Aug |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Reload the page.
Check with other browsers.
Clear caches of browser.
Check Antivirus settings or Window defender settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth of a phone
Press and hold bluetooth connecting button of bluetooth speaker.
Check bluetooth speaker name in mobile phone's bluetooth searching option.
Click on speaker's name for exa-JBL Marshall ,B&Olufsen etc

Play and enjoy.......

What according to you makes you a good candidate for customer service or technical support job? | I have an interest to serve technical services to customers as in my previous company (Tally software)i used to solve  Billing,Invoices and other errors of customers system on Anydesk remotely. Most of the customer feels happy with my given services bcse i help them till end .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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