Subject: Tech Support Candidate - Sanny Sanny
From: Sanny Sanny <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 08:14:26 -0500

| | Tech Support Test

Name | Sanny Sanny
E-mail | [email-masked]
Phone Number | (110088) 8130648296
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shalimar Bagh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
After Lockdown Project arrange webinar or virtual seminar on WebEx, zoom and Google meet etc.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Brisk Infotech Solution Pvt. Ltd. | Desktop Support Engineer L1 | Currently Working | 12500/-
Previous Employer 1 | Akal Information systems Ltd. | Desktop Support Engineer L1 | December 2019 | 10000/-
Previous Employer 2 | A-Set Training & Research Institutes Pvt. Ltd. | Computer Computer Operator | June 2017 | 9000/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Dear, I check first what is error on side. And another chech date and time if date and time is not correct then internet is not working.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Firstly on power of Bluetooth Speaker.
2. Then click / double click / some second press Bluetooth switch button or Bluetooth icon.
3. On your mobile and go to settings or click Bluetooth icon.
4. On or active your Bluetooth then click search button or icon.  Then show your Bluetooth speaker is show on your Bluetooth manu, and click your device name. Now connect your Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

Some skills are make a good candidate for technical support job like:-
1. Firstly listen customer
2. Understand the problem of customer.
3. And you belief the customer you can solve this problem.
4. If you solve the problem this better if you not solve the problem or some issues so take a some time from the customer. And discuss with your senior or experts.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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