Subject: Tech Support Candidate - Sushil Kumar Gupta
From: Sushil Kumar Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 08:13:52 -0500

| | Tech Support Test

Name | Sushil Kumar Gupta
E-mail | [email-masked]
Phone Number | (91) 8539923969
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro ltd | system engineer | 28 Jan 2020 | 16000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps 1:I will first checked URL should be correct.
Steps2:  if URL correct and still its not opening then I will ensure that this URL should not blocked by company police if happened So then need to white listed this URL.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker.
2. Turn on the Bluetooth on mobile.
3. Search the correct Bluetooth device,then connect.

What according to you makes you a good candidate for customer service or technical support job? | I am carrying 3 years of work experience,love to troulbshoot all types laptops and desktop related issue, my technical and quick problem solving skill helps in organization growth and my personal growth.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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