Subject: Tech Support Candidate - DEV Ankit Slathia
From: DEV Ankit Slathia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 08:08:55 -0500

| | Tech Support Test

Name | DEV Ankit Slathia
E-mail | [email-masked]
Phone Number | (+91) 9018585188
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jammu
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sarveshwar Foods Limited | It executive | | 18000
Previous Employer 1 | CMS it services | It Engineer | 31 july | 16500
Previous Employer 2 | Srit India Pvt LTD | Project manager | | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check out whther the internet is working , will check for other websites then I will see the if the lan connection is ok by repluging the LAN cable, at the last I will reset the internet settings in the browser, if the issue still persist I will use CMD to ping and tracert the website
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable the bluetooth of the ur mobile and switch on the speaker then find the name of the speaker in the list of available devices after then select the name and pair, if the device is not showing then see the manual to check wots how to bring the speaker in pairing mode, in most of the cases pressing power button for 5 seconds brings it to pairing mode with beep sounds or change in led.
What according to you makes you a good candidate for customer service or technical support job? | I like to work in this environment and happy in night shifts,
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |