Subject: Tech Support Candidate - Pooja Bisht
From: Pooja Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 07:53:51 -0500

| | Tech Support Test

Name | Pooja Bisht
E-mail | [email-masked]
Phone Number | (91) 8802207620
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Arjan garh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Vee Ess sales Pvt. Ltd. | Ecommerce Manager | 30th August 2015 | 14000
Previous Employer 2 | Shopmatic | Administration Executive | 30th October 2017 | 2000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart my Device. Many problem. Can be solved simply by  restating device.
2. Make sure the Internet Connection Works.
3. Check the Website is down for everybody bor just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth.
3. Tap pair new device. If you don't find pair new device, check Available devices or tap refresh.
4. Tap the name of the Bluetooth devices you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | Customer service  because I am passionate about providing care to those in need in my community, which makes me motivated and excited about doing my best work.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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