Subject: Tech Support Candidate - Saurav Kumar
From: Saurav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 07:48:14 -0500

| | Tech Support Test

Name | Saurav Kumar
E-mail | [email-masked]
Phone Number | (110030) 7727033668
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghitorni (New Delhi)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Avaya (voip), unified communication, Sip , installation & troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vis Networks Pvt. Ltd. | Technical Suuport over Avaya Pbx support | To present | 18 in hand
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or mozilla.org.
If you can open another site, skip down to The problem only happens with certain websites.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1st thing open your phone and turn on your Bluetooth than search to Bluetooth device and select to Bluetooth speaker and pair the device. Once you paired. You can connected to your speaker.
What according to you makes you a good candidate for customer service or technical support job? | Technical term i m good. Ant understand to customer requirements. That why ?
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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