Subject: Tech Support Candidate - Pardeep ahlawat Pardeep
From: Pardeep ahlawat Pardeep <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 07:41:26 -0500

| | Tech Support Test

Name | Pardeep ahlawat Pardeep
E-mail | [email-masked]
Phone Number | (+91) 9899507110
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti Airtel | Desktop support engineer L2 | | 23000
Previous Employer 1 | Hitachi system micro clinic Pvt ltd | Customer support engineer | 22 September 2020 | 18900
Previous Employer 2 | Mind sharp pvt ltd | Customer support engineer | December 2016 | 15640

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Delete all cookies from browser and reset the browser after checkout the proxy in internet explorer then this issue had been resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly, power on the Bluetooth speakers then after go to the mobile setting.
Enable the Bluetooth of mobile.
Searching the device.
Then connected the Bluetooth speaker.
Ok

What according to you makes you a good candidate for customer service or technical support job?

Best provides the solution of this user issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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