Subject: Tech Support Candidate - bhavesh Kumar
From: bhavesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 07:38:51 -0500

| | Tech Support Test

Name | bhavesh Kumar
E-mail | [email-masked]
Phone Number | (91) 8737869921
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | microland | Sr engineer | | 26000
Previous Employer 1 | cmsitservices pvt ltd | customer support engineer | 2018 | 14000
Previous Employer 2 | resource power consultancy | desktop support | 2015 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Installation and upgrading, Configuring Desktop & Network Environment, creating & managing users-groups account, Configuring and managing Disks.
Ensuring maintenance of complete Data network, inclusive of performance monitoring,
day to day network operations, preventive & corrective maintenance. Undertaking Fault Database Management
Data analysis. Addressing all security related aspects and implementing. necessary security devices / software.
Window 2000/XP/2003/Windows 7/Windows 8/Windows 8.1& 10 install and configuration.
Dell Compaq and IBM Desktops assemble & Installation, Printers and Scanners and Bios support
Conduct remote troubleshooting. Direct unresolved issues to the next level of support personnel
Handle SUMMIT tool for call-logging and to pull-up the report. Installation & Configuration SAP, Baan ERP application
Configuring mails on BlackBerry & IPAD. Ensuring that response times and resolution times for calls are within
SLA guidelines. All remote software. managed antivirus. Managed ALN server Backup and restore.
Knowledge Active Directory, DNS, DHCP, WDS, VPN and FTP Server.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn Bluetooth on or off
Pair a Bluetooth accessory
Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job?

Approachable personality
Understanding of the role
Passion for customer service
good supportservice

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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