Subject: Tech Support Candidate - Dinesh sharma Dinesh
From: Dinesh sharma Dinesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 07:34:35 -0500

| | Tech Support Test

Name | Dinesh sharma Dinesh
E-mail | [email-masked]
Phone Number | (+91) 7417653998
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Service executives | | 20000
Previous Employer 1 | Skill joint | Service desk | Aug 2018 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | By clearing cache,temp files and history and after restaring the browser when site is opened again then this issue will be rectifed

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth speaker
Then turn on mobile bluetooth
Search the bluetooth speaker device
Click on device to get paired.

What according to you makes you a good candidate for customer service or technical support job?

Listening customer query, and to provide solution,
Issues will get rectified timely with in SLA

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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