Subject: Tech Support Candidate - Vihan Gupta
From: Vihan Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 07:32:11 -0500

| | Tech Support Test

Name | Vihan Gupta
E-mail | [email-masked]
Phone Number | (+91) 7409978238
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec58
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Praxis services Pvt Ltd | Sr. Reservation associat | 31march 2020 | 21000
Previous Employer 2 | The Grand New Delhi | Team Leader | April 2019 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If any error occurred while visiting website, make sure internet connection is good. System will show you the error on the screen of computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the blutooth on your mobile as well on speaker.
2. Scan the blutooth devices on your mobile.
3. Select the blutooth speaker name, which needs to be connected.
4. Pair both devices.
5. Connected.

What according to you makes you a good candidate for customer service or technical support job? | Undestanding the requirement of customer makes you a good candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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