Subject: Tech Support Candidate - Lalji Maurya
From: Lalji Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 07:24:15 -0500

| | Tech Support Test

Name | Lalji Maurya
E-mail | [email-masked]
Phone Number | (+91) 7505139157
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Roorkee
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland | End User Support Engineer | NA | 16000
Previous Employer 1 | IDC technologies | Desktop support Engineer | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First  check the error code
2. Check if URL is right
2. Check if there is internet connectivity in system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth speaker
2. Turn on bluetooth in mobile and you will find the Identity of Speaker
3. Click on connect or join

What according to you makes you a good candidate for customer service or technical support job?

I have experience in tech support and have necessary skills required for the position.
Working with many type of vendors and users in my current Organization

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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