Subject: FW: Tech Support Candidate - Robin Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 25 Nov 2020 11:55:11 +0000

Swagtron

From: Robin Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 25 November 2020 at 4:16 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Robin Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Robin Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9557072434
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
HTML
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      Na      Na
Previous Employer 1     Bandhan Bank    Assistant manager       31 march 2020
Previous Employer 2     Na      Na      Na
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will check the WiFi or internet connection , will check the right URL , will check other sites also that they are opening or not
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on speaker and it's bluetooth then turn on my mobile bluetooth. Open bluetooth visibility and then search for the new device and then tap on the speaker name as bluetooth showing and then pair the speaker with my phone and then connect the speaker
What according to you makes you a good candidate for customer service or technical support job? Because i am interested in technology from childhood and i have learning skills towards technology. I have computer Mobile access knowledge and experience
On a scale of 1 - 5 please rate your fluency in spoken English  4