Subject: Re: Tech Support Candidate - abhinav kuna
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 25 Nov 2020 04:55:08 -0700 (MST)

He is having MTI Issues, For Swagtron he dont want to work in non-tech 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 Nov, 2020, at 16:57, Deeksha Dadu <[email-masked]> wrote: 

First round for EPOS 

From: abhinav kuna < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 25 November 2020 at 4:51 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - abhinav kuna 

	

	
	
			Tech Support Test 
		
	Name 	abhinav kuna 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7903520718 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
sas 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	orell technosystems 	senior technical support executive 	nov 	30k 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.Check the internet connectivity. 
2.Open other website and check whether problem persist with website. 
3Open in incognito mode and check. 
4.Lastly if noting works will clear the cached files of our website. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Switch on the bluetooth speaker. 
2.Switch on bluetooth of mobile by going to settings. 
3.Scan for the bluetooth device. 
4.Connect the desired speaker bluetooth device and pair. 

	What according to you makes you a good candidate for customer service or technical support job? 	1.Having experience in providing support to global customers for 6 years and can work in any shift. 
2.Never leave any issues pending behind for next day. 
3.Always keep myself updated and work on the platform to find what queries can happen. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	5