Subject: Tech Support Candidate - Ranjan kishore Paul
From: Ranjan kishore Paul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 06:39:54 -0500

| | Tech Support Test

Name | Ranjan kishore Paul
E-mail | [email-masked]
Phone Number | (+91) 6239699510
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dabri road
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vedantu | Senior Academic Councilor | | 38000
Previous Employer 1 | Byjus | Bda | 12/10/20 | 38000
Previous Employer 2 | Gyaniguru | Bde | 31/04/2020 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Please do check the website address properly is it right?
Please check for the internet connection
Is your wifi or internet working.
Try it into a different browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on bluetooth of your phone
Switch on the speaker
Go to phone bluetooth options check for the device and pair it with the device

What according to you makes you a good candidate for customer service or technical support job? | Good communication skills, and good problem analysis.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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