Subject: Tech Support Candidate - Deepak Saraswat
From: Deepak Saraswat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 06:33:45 -0500

| | Tech Support Test

Name | Deepak Saraswat
E-mail | [email-masked]
Phone Number | (+91) 8755294168
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec 71
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Policy bazaar | Sales associate | 5 July 2020 | 16500
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check what exactly the issue is whether it is related to internet or it is related or browser if it is related to internet then I will check the connection if any wire if plugged out if yes then will fixed it. If it relates to browser then will check only this thing is happening only for ndtv website or with some others as well if the same thing is happening with every website then will close the browser and reopen it then will try to open it.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I will search the Bluetooth name which I have to connect then will pair with Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | A candidate who listen there customer whether they are angry on him/her  after listening all the things will try to respond accordingly and resolve there related quarry.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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