Subject: Tech Support Candidate - Jai Kumar
From: Jai Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 06:33:44 -0500

Tech Support
Test

Name

Jai
Kumar

E-mail

[email-masked]

Phone Number

(91) 7037331961

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Maruti Suzuki

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Renovision

L1 support

1 aug 208

1.8
lakh

Previous Employer 1

Microland

EUS
Administrator

Working

3 lakh

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Firstly I
will check internet connectivity, then I will check browser compatibility.

Need to disable proxy if proxy is Enable.

Website link what I will use it must be appropriate and grammatically correct
must be in small letters.

If issue remains same in that case i will wait for sometime maybe some site
maintenance work in process.

At last I will check to open that site on other system and if issue remains
same, I will mail to it's official site for inconvenience.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1.turn on speaker bluetooth.

2.from mobile Bluetooth search speaker name then tab to connect.

3.after tab connect mobile bluetooth connected with speaker.

What
according to you makes you a good candidate for customer service or technical
support job?

1.I am having above 4 year experience in same
domain.

2. I am enjoying to support vendors, clients and user.

3. I feel happy to resolve issues

4. I know office, windows 7,10, Mac. I have done CCNA.

On a scale of 1 - 5 please rate your fluency in spoken
English

4