Subject: Tech Support Candidate - Era Sharma
From: Era Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 06:33:14 -0500

Tech Support
Test

Name

Era
Sharma

E-mail

[email-masked]

Phone Number

(91) 8958400863

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

UP

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro

Security Engineer

NA

38900

Previous
Employer 1

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with customers over Email
Used a
case management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Check  if you can open another website like
google or not.

if cannot open, continue .

Clean History, cache .Click on clear now .

And try accessing it again.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.Swipe
down from the top of the screen.

2.touch and hold Bluetooth.

3.Tap new pair device, if you did not find , check under available devices.

4.tap on the device name on which you want to pair.

And don't forget to switch on the speaker , Firstly.

What according to
you makes you a good candidate for customer service or technical support
job?

My experience .

I have worked with the international clients , even handled bridges and critical
incidents .

I can handle the workload.

On a scale of 1 - 5 please rate your
fluency in spoken English

5