Subject: Tech Support Candidate - Nitin Kumar
From: Nitin Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 06:29:46 -0500

| | Tech Support Test

Name | Nitin Kumar
E-mail | [email-masked]
Phone Number | (+91) 8860206517
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bijnor
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 would be to check internet
Check physical connections like cables
Check network adaptor
Check browser on which website is working
Use different browser
If everything is fine restart modem and computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth on speaker
Turn on bluetooth on phone
Find name of speaker in list of phone under bluetooth section
Connect on device

What according to you makes you a good candidate for customer service or technical support job? | My ability to make customer happy on call
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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