Subject: FW: Tech Support Candidate - Sandeep Saini
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 25 Nov 2020 11:26:45 +0000

First round for EPOS, if not fit, hire for swagtron

From: Sandeep Saini <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 25 November 2020 at 4:53 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sandeep Saini

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sandeep Saini
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9034134120
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Sonipat
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Printer basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix daksh india pvt ltd  Technical support Assistant     15 dec  18000
Previous Employer 1     Kabir impex pvt ltd     Desktop support engineer        31 march        14500
Previous Employer 2     Na      Na      Na      Na
In your past experience you have (select all that applies)      Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will first check for the internet connection on another browser.
After that I will check the internet connection on another device.
After that I will restart the router and check whether internet is working or not.
If it still not work I will reset the ip by using cmd commands.
After that if issue is with browser then I will refresh the network driver.
Issue must be resolved after refreshing the Ip and network driver.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First I need to turn on the bluetooth of my mobile device and look for available bluetooth. After that I need to pair it with available speaker bluetooth name.
After pairing I would connect rhe bluetooth and now I will be able to use the speaker via bluetooth.
What according to you makes you a good candidate for customer service or technical support job? As I have worked as an Desktop support engineer and as a Technical support executive, I love to solve the queries of customers. In Technical support I came through so many issues which increases my knowledge and my ability to resolve the issue.
On a scale of 1 - 5 please rate your fluency in spoken English  4