Subject: Tech Support Candidate - abhinav kuna
From: abhinav kuna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 06:21:13 -0500

| | Tech Support Test

Name | abhinav kuna
E-mail | [email-masked]
Phone Number | (+91) 7903520718
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
sas

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | orell technosystems | senior technical support executive | nov | 30k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check the internet connectivity.
2.Open other website and check whether problem persist with website.
3Open in incognito mode and check.
4.Lastly if noting works will clear the cached files of our website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on the bluetooth speaker.
2.Switch on bluetooth of mobile by going to settings.
3.Scan for the bluetooth device.
4.Connect the desired speaker bluetooth device and pair.

What according to you makes you a good candidate for customer service or technical support job?

1.Having experience in providing support to global customers for 6 years and can work in any shift.
2.Never leave any issues pending behind for next day.
3.Always keep myself updated and work on the platform to find what queries can happen.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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