Subject: Tech Support Candidate - SUNIL JOSHI
From: SUNIL JOSHI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 06:15:33 -0500

| | Tech Support Test

Name | SUNIL JOSHI
E-mail | [email-masked]
Phone Number | (91) 7011131167
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sant nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-I will check whether the  wires are properly connected to the router and ensure it is flashing green light.
After that I will check if the website is down for me or for everyone,and run step by step diagnostic.
I hope after that I will the get problem resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Switch on the bluetooth on your mobile and the speaker
2-search for bluetooth name  in your mobile and the pair it with speaker
3-you are all set,mobile is connected to the speaker.

What according to you makes you a good candidate for customer service or technical support job? | Because I love to interact with people so this job won't be a burden on me,as i am going to do job that is my interests.i gives you a chance to talk to different people everyday so I think I am a good candidate for customer service or technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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