Subject: Tech Support Candidate - Saket Sharma
From: Saket Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 06:15:04 -0500

| | Tech Support Test

Name | Saket Sharma
E-mail | [email-masked]
Phone Number | (80760) 93705
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | North Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Help desk

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Jktechnosoft Pvt ltd | Service desk analyst | 31/10/19 | 21000
Previous Employer 2 | Renovision automation Pvt ltd | Helpdesk engineer | 19/12/17 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I restart my device. Many basic problems can be solved simply by restarting my device

Make sure the internet connection works open your browser

If searching doesn't work then there. Is reason to be live that you are not connected to the internet .fix the connectioniaaue before proceeding

Last theone check the ndtv website is down or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen

Touch and hold Bluetooth

Tap pair new device if you don't find the pair new device. Check under the available device or tap more and refresh

Tap the name of the Bluetooth device you want to pair with your device

Follow any on screen instructions

What according to you makes you a good candidate for customer service or technical support job?

Having a through knowledge of your ,
Experience with your product and being able to help customer make the best choices for this

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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