Subject: Tech Support Candidate - Ashar Siddique
From: Ashar Siddique <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 06:05:47 -0500

| | Tech Support Test

Name | Ashar Siddique
E-mail | [email-masked]
Phone Number | (+91) 7379102273
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon sec 15 noble enclave moms pg no. 7
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance | Sale executive | 04 feb 2020 | 13211
Previous Employer 2 | IGT | Travel execuetive | 14 Aug 2020 | 18500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connection.

Recheck the URL if its correct or not like there is no spelling mistake.

Try using the https instead of http.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enable wifi.
Enable the Bluetooth speaker.
Check Bluetooth user name in mobile phone's wifi list.
Then connect it.

What according to you makes you a good candidate for customer service or technical support job?

Have good product or technical knowledge.
Have enough patience.
Must be a good listner and responce quick.
Always give the best advice as per company norms.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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