Subject: Tech Support Candidate - Praveen Mohan
From: Praveen Mohan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 06:01:30 -0500

Tech Support
Test

Name

Praveen
Mohan

E-mail

[email-masked]

Phone Number

(91) 9562485362

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Rajouri garden

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Vizexperts

GIS
Executive

Oct 19-2020

12000

Previous Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Did not interact with customers, supported
internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I'll try troubleshooting my network connection.
Then I'll try another website to see if the issue persists , if that website is
working, then there will be some technical issues on the certain website, or is
that website is not also working, there'll be some issues in the browser or
connection.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on the bluetooth speaker, make sure it's
ready to pair, turn on the bluetooth in the mobile phone, and pair with the
corresponding bluetooth speaker in the mobile phone.

What according to
you makes you a good candidate for customer service or technical support
job?

Good communication skills and knowledge regarding the
field.

On a scale of 1 - 5 please rate your fluency in spoken
English

5