Subject: Tech Support Candidate - Pranjal Gupta
From: Pranjal Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 06:00:27 -0500

| | Tech Support Test

Name | Pranjal Gupta
E-mail | [email-masked]
Phone Number | (91) 7007068093
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lohia Corp(Intec Infonet Pvt. Ltd) | Support Engineer | 01/07/2020 | 17 k
Previous Employer 1 | Quess Corp. | Computer Trainer | 01/07/2018 | 14k
Previous Employer 2 | Allied Digita | Support Engineer | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Scenario No 1 :first i will check the error type like its a website database error or maintenance break, Java error or network issue
after identifying the error type i will proceed further like if there is site issue then in that situation we can't do anything, but if you are getting website require java error than in that case you have to install java on that pc .
Scenario No 2 : When you identify its not a site issue in that situation you need to check internet connection(Like it is limited or not, Red cross) if it there is red cross or yellow sign then you need to resolve your internet problem and if you are able to see your internet connection as connect then it maybe possible that your organization has not allowed you to open website, in simple words you only have mails, OneDrive and SharePoint access.
Scenario No 3 : You have internet full Access and there is nothing wrong with website then its your browser you need reset your browser setting or you can switch to other one.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on your Speaker ,
Turn on Speaker Bluetooth visibility,
Open your phone Bluetooth search for Bluetooth Speaker and hit connect.

What according to you makes you a good candidate for customer service or technical support job? | Customer Satisfaction, Most important thing is to make customer happy because sometime you are not able to resolve customer issue by yourself and you have to take you senior help and in this situation if you have handle your customer politely then he will give you some extra time or else he surely gonna escalate
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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