Subject: Tech Support Candidate - Neha Singh
From: Neha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 05:48:59 -0500

| | Tech Support Test

Name | Neha Singh
E-mail | [email-masked]
Phone Number | (110034) 7678563644
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pitampura (delhi)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Client handling over mail and call regarding software issue..

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Yoctel solution pvt lmtd | Support executive | | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.i will check the website url again.
2.Restart My Device. Many basic problems can be solved simply by restarting your device. ...
3.Make Sure the Internet Connection Works. Open your browser. ...
4 Check if the Website is Down for Everybody .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | proficiency in adaptable thinking, planning, self-monitoring, self-control, working memory, time management, and organization.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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