Subject: Tech Support Candidate - Kuldeep Bhandari
From: Kuldeep Bhandari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 05:25:34 -0500

| | Tech Support Test

Name | Kuldeep Bhandari
E-mail | [email-masked]
Phone Number | (98370) 75971
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pine Labs | Technical support executive | 23-Nov-2020 | 18200
Previous Employer 1 | TVS CREDIT SERVICES LIMITED | MIS executive sales | 01-May-2019 | 12094
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check my internet connection and then I will disconnect and again connect the internet but if error will still exists , then i will open the website in another browser then I will check my data plan in my dongle or mobile data , I will restart the computer system and check the Firewall is on or not. I will also check that my dongle is connected with any other device or not . After all this I will contact to internet service provider for this issue. In this way I will troubleshoot
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all i will open the Bluetooth of mobile and speaker then will search the Bluetooth of speaker in mobile bluetooth search and will make the pairing between mobile and Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | My experience in technical support sector will make me a good candidate for technical support job because I have already provided troubleshooting for internet, Wi-Fi, LAN, cable connectivity etc to the merchants Pan India for swiping machine connectivity related issues and also taken their system on remote for installation of Android application.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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